Dianne Pajo
Customer service is an essential element for any business to succeed and grow. Good customer service is the reason why most of your clientele will keep coming back, spread the word with friends, and build loyalty to your service or products.
There are different ways to deliver excellent customer service in a restaurant that you need to pay special attention to. Working with a team means that everyone needs to be on the same page and deliver expected results to make the customer’s experience more enjoyable.
Have Flexibility When Possible
Sometimes customers walk into a restaurant expecting to sit somewhere they feel comfortable or have a certain food prepared in a specific way. Having the flexibility to do so within reason is a good way to keep your customers happy and engaged. Keep rules and guidelines in place but also have empathy and tolerance to please customers that want to have a good time at your place.
Pay Attention
To keep a table full of guests happy, pay attention to their needs and make their stay as comfortable as possible. Greeting them when they walk through the door, keeping their water glasses full, removing empty plates, and more are good ways to let the table know that you care about their experience in your restaurant.
Train Your Team
Hiring a team to help you achieve business goals is essential for good development and success. Finding the right people is sometimes challenging, but with the right information and filters, you can find the right person for the right position. With an I-9 verification for your business, you can ensure that the people working with you can deliver tasks and learn the company’s culture.
Be Knowledgeable
Answering questions for your customers about different matters related to your restaurant is important. It maintains the customer’s interest. Customers usually ask about the menu, the ingredients, preparation, or favorite dishes. Having quick responses is key to a good customer relationship. If you offer other services like activities, shows, or rewards programs, that information must stay fresh and ready.
Reward Loyalty
Many businesses have rewards programs that give customers extra benefits for their business. Creating a program that will make your customers feel valued and appreciated is a great way to deliver excellent customer service in your restaurant. Depending on the size and technology of your business, you can start with something small like a visit card and gradually upgrade to discount emails and VIP lists.
