Dianne Pajo
As a restaurant owner or manager, you know the importance of having a well-trained and knowledgeable staff. Your employees are the face of your business and play a crucial role in its success. But even with the most thorough training, there may come a time when retraining becomes necessary.
So, when should you retrain your restaurant employees? Here are some scenarios where retraining may be beneficial.
Seasonal Menu Changes
Seasonal menu changes are essential to keep your restaurant’s offerings fresh and exciting. However, these changes can also introduce new dishes, ingredients, and preparation techniques that your staff may not be familiar with. Retraining them on the updated menu will ensure consistency in taste and presentation, as well as prevent any mishaps or confusion when serving customers.
Safety and Health Protocol Updates
You should never take the well-being of your customers and crew lightly. Keeping up with current safety and health protocols is an important aspect of running a successful restaurant. When new regulations arise, you must train and equip your employees to follow them. This includes proper food handling techniques, sanitation practices, and any other safety measures required by industry standards.
Customer Service Refresher
No matter how well-trained your staff may be, it’s important to periodically revisit the basics of customer service. This includes topics such as dealing with difficult customers, upselling techniques, and overall hospitality. A refresher on these skills can help improve the overall experience for your customers and maintain a positive reputation for your restaurant.
New Technology Adoption
The restaurant industry is increasingly reliant on technology to enhance the customer experience and streamline operations. Whether it’s training employees on a new POS system or educating them about a new mobile ordering app, it’s crucial that you help your team become comfortable with and knowledgeable about these tools. Failing to retrain your staff on new technology can result in errors, frustrated customers, and lost revenue.
When should you retrain your restaurant employees? The answer is “as often as you retrain your ambitions.” Your business is only as great as the team that runs it, and the investment of time and resources into their continual development is a one-way ticket to success.
